When building a payment business, managers often overlook key organizational design principles such as career pathing, span of control, and resource assessment, which are crucial for job satisfaction, low turnover, and a high-performing team; these principles, when implemented thoughtfully, can improve team dynamics, managerial effectiveness, and regulatory compliance.

Discussing the rise of cashless payments accelerated by the COVID-19 pandemic, the legal status of businesses refusing cash as legal tender in the US, and the ongoing legislative efforts to ensure accessibility to cashless payments for all.

Discussing the importance of developing effective policies for payment facilitators; the need for leadership commitment, involving employees in policy development, gaining their buy-in and implementing a strong communication plan to ensure successful policy integration and streamlined processes in the payment business.